Terms and conditions


These terms and conditions, together with those available from our international offices, are all the terms of the contract between you, the sender of the shipment and us. When you give us your shipment you accept our terms both for yourself and for anyone else who has an interest in the shipment. Our terms and conditions also protect anyone who we may contract to collect, transport or deliver your shipment. No employee of First Flight Couriers (Middle East) LLC or anyone else has any authority to change any or our terms or conditions or make any promise on our behalf.

“Shipment” means all documents or parcels that travel in an airway bill. You certify that shipment details are complete and accurate.


You appoint us as your agent to conduct Customs clearance and entry and certify First Flight Couriers (Middle East) LLC as consignee solely for the purpose of desgnating a customs broker to perform custom’s clearance and entry.


We do not accept as a shipment, anything that
♦ Is restricted by IATA (International Air Transport Association) of ICAO (International Civil Aviation Organization.
♦ We decide you cannot transport safely or legally you certify that your  shipment is not restricted by any of the above.

You agree that we may open and inspect your shipment for any reason at any time. We charge according to the higher of actual or volumetric weight.

If you wish to claim for a lost (Includes misdelivered) or damaged shipment.
♦ You must claim in writing.
♦ We must receive your claim within 30 days from the date that we accepted your shipment.
♦ Please send or take your claim to your nearest First Flight Couriers (Middle East) LLC office.
By the conditions set out below First Flight Couriers (Middle East) LLC and its employees and agents are firstly not to be liable at all for certain losses and damage, and secondly wherever that are to be liable the amount of liability is strictly limited to the amount stated in Condition 8. Customers are therefore advised to purchase insurance coverage to ensure that their interests are protected. See condition 9 insurance – below.

Subject to conditions 10 and 11, in respect to any shipment our liability for any loss or damage however occasioned is limited to the lowest of these amounts:
♦ Maximum US$ 100, or
♦ The actual amount of any loss or damage suffered by you.
♦ The actual value of the shipment. This does not include any commercial value or special value to you or to any other person.
♦ Shipment value declared by you at the time of booking the consignment.


The lowest of the following amount, determined as at the time and place we accepted the shipment.

♦ The cost of repairing or replacing the documents, or
♦ The cost of reconstructing or reconstituting the document wherein it is assumed that you will not make First Flight Couriers (Middle East) LLC liable for any losses or damages related to the shipment.
♦ The cost of repairing or replacing the parcel, or
♦ The resale or fair market value of the parcel, but under any circumstances First Flight Couriers (Middle East) LLC’s liability will not exceed more than US$ 100.
The actual value of a parcel cannot be more than the original cost to you plus 10 percent.

a)  First Flight Couriers (Middle East) LLC maintains shipment (Cargo) liability insurance to the full extent of the liability offered to the shipper.
b) At the request of the shipper and upon payment therefore at the then prevailing rates, First Flight Couriers (Middle East) LLC will arrange insurance coverage on behalf of the shipper in an amount not exceeding Ten Thousand Dollars (US$ 10,000.00)
c) The insurance cover shall be governed by all the terms and conditions contained in the policy of insurance issued by the insurance carrier. A certificate evidencing such insurance will be made available to the shipper. If you do not take the Shipment insurance, it is assumed that you will not make First Flight Couriers (Middle East) LLC responsible for any losses or damages related to the shipment what so ever.

We shall make every reasonable effort to deliver your shipment according to our normal delivery schedule but we are not liable if a shipment is lost, damaged, delayed or misdelivered because of circumstances beyond our control. These include:
♦ ‘Act of God’, for example earthquake, cyclone, storm or flood
♦ ‘Force Majeure’, for example of war, plane crash or embargo
♦ Any delay or characteristic to do with the nature of the shipment, even if known to us when we accepted it.
♦ Any action or mission by anyone outside First Flight Couriers (Middle East) L L C , i.e .
♦ The Sender of the shipment
♦ The Receiver of the shipment
♦ An interested Third Party
♦ Customs or other government officials
♦ The post service, other carrier or third party that we contract to serve locations that we do not serve directly .
We are not liable even if the sender did not ask or know about a third party arrangement
We are also not liable for electrical or magnetic damage to, or erasure of electronic or photographic images or recordings, damaged on account of handling in transit.

We are not liable for the following, whether they arise in contact or any other form of civil action, including negligence and even if they are our fault.
♦ Consequential or special damage or losses
♦ Other indirect losses
♦ Breach of other contracts
Consequential damages or losses include, but are not limited to lost income, profits, interest, markets, loss of contract/ Good will.
If the transportation of a shipment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may apply. The convention governs, and in most cases further limits, our liability or damage to such shipment.
First Flight Couriers (Middle East) LLC is not committed to give a Hard Copy POD to you
You agree that we may settle your claims in the following manner as decided by First Flight Couriers (Middle East) LLC on case to case basis.
♦ A free of cost (FOC) delivery of replacement/reconstructed shipment or
♦ Cheque payment of settlement amount
First Flight Couriers (Middle East) LLC does not take any responsibility whatsoever for service failure (i.e delay/non-delivery) if you book a consignment without telephone/fax no/improper/incomplete address/refusal to accept the shipment by receiver. Further in case a shipment is non deliverable for any reason attributable to you and for the reasons beyond our control you authorize us to treat them as follows, as decided by First Flight Couriers (Middle East) LLC on case to case basis:
♦ Abandon the Shipment
♦ Mail by the local postal mode from the nearest transit point
You further agree to pay the additional correction (distribution/RTO charges towards problems arising to First Flight Couriers (Middle East) LLC on non-deliverable shipments, due to mistakes accountable to you.
In case the goods booked by you attract duties at the destination airport, the same as payable by the receiver. First Flight Couriers (Middle East) LLC is not responsible for any delay or otherwise, due to non co-operation of the receiver. However additional charges given below and as decided by First Flight Couriers (Middle East) LLC on case to case basis would be collected from customs.
♦ Service/clearing charges
♦ All duties, taxes/penalties/fines/charges payable on the shipment.
If receiver refuses to pay the above you agree to pay us the same, Further any liabilities arising out of this such as confiscation of goods, legal proceedings or otherwise by respective authorities, etc., would be purely on account of the receiver and yourself.

First Flight Couriers (Middle East) LLC maintains the https://firstflightme.com/ Website.

♦ United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

♦ Visa or MasterCard debit and credit cards in AED will be accepted for payment.

♦ We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

♦  Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

♦ Cardholder must retain a copy of transaction records and Merchant policies and rules.

♦ User is responsible for maintaining the confidentiality of his account


Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.


Customer can cancel their order within 24 hours or before pickup; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.


Customer can cancel their order within 24 hours or before pickup; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. Once package is collected you may still cancel the delivery but no refund will be provided.


We deliver our Products to all Countries and mainly UAE. Shipping will be done by us and through courier partner for international destination.

  •  Delivery Charge if there is any
    • Local – free delivery
    • International and GCC countries – AED 100 or free for order above 500
  • Standard delivery time frame
    • Domestic – 1 to 3 working days
    • International – 2 to 7 working days.

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